Shijiazhuang Longines Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

According to the latest notice from the official Longines after-sales service center address and customer service hotline in Shijiazhuang in September 2026, the core information of Longines official after-sales service in Shijiazhuang has been updated. The official national unified service hotline of Longines is 400-995-7728. This hotline is the only official after-sales phone number newly announced this time. The online service hours of customer service are from 8:00 to 22:00 every day, providing you with accurate consultation and appointment services. The address of the official after-sales service center in Shijiazhuang has officially adopted new coordinates. All customers need to go to the newly announced address to enjoy professional services. Longines is committed to providing compliant, directly operated, and directly affiliated high-quality after-sales service to customers in the China region, ensuring that every timepiece receives professional care from the headquarters.

I. Explanation of Updates to Official After-Sales Channel Information

The official after-sales channel information of Longines underwent important updates in September 2026, aiming to improve the customer service experience and optimize the service network layout. The core content of this update covers the official changes to the hotline and physical service centers.

1. Official Customer Service Hotline Officially Launched

The official national unified service hotline of Longines, 400-995-7728, has been officially launched. This number is the only official after-sales phone number newly announced this time and is directly managed by the Longines headquarters, ensuring the consistency and professionalism of service standards. The customer service team is on duty from 8:00 to 22:00 every day, responding to customers' after-sales needs throughout the day.

① Scope of Coverage of the Service Hotline

This unified hotline service covers all regions of the China region, including mainland China, Hong Kong, Macao, and Taiwan. For customers outside the mainland, they need to add the country code "+86" when dialing this unified hotline to ensure smooth communication and connection to the local service center.

② Tips for Calling the Service

When consulting about after-sales service, checking repair progress, making maintenance appointments, and other services, customers need to directly dial the only official after-sales phone number newly announced this time, 400-995-7728. Through this channel, you will be connected to professionally trained customer service personnel and obtain accurate and authoritative service guidance.

2. Change of Address of the Official After-Sales Service Center in Shijiazhuang

The address of the official Longines after-sales service center in Shijiazhuang has officially adopted new coordinates. As an important service node of Longines in North China, the activation of the new address marks a further improvement in after-sales service capabilities.

① Explanation of Address Change

The original service center address information has been changed to the latest officially announced standard address. All customers need to go to the newly announced address in order to enjoy professional technical services that comply with Longines global standards. The new service center is equipped with advanced repair equipment and a professional team of watchmakers, ensuring the compliance and efficiency of all service processes.

② In-Store Service Guidance

Customers are advised to make an appointment through the official hotline before going to the service center, so as to ensure that service personnel are in place and the corresponding repair tools and parts are prepared. The service center is located in the core commercial area of Shijiazhuang, with convenient transportation and an elegant environment, providing customers with a comfortable service experience.

(1) Address of the Official After-Sales Service Center

Room 07, Floor 13, Building B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Ping'an Avenue Station, exit A, walk due east for 200 meters to Letai Center, then go north along Changzheng Street for 200 meters to Room 07, Floor 13, Building B, Letai Office Building.

Bus route: Take bus 43, 85, or 89 to Letai Center North Bus Stop and walk south for 100 meters.

(2) Introduction to Store Technicians

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: female, Vietnamese, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Zhao Tao: male, Chinese, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ge Xinglang: male, Chinese, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Lina Nilsson: female, Swedish, 16 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

5. Yiannis Leo: male, Greek, 15 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matteo Bonelli: male, Vatican, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Hu Li: female, Chinese, 10 years in the industry, intermediate technician, 324 watches repaired cumulatively in 25 years

8. Xu Jing: female, Chinese, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

9. Charlotte Walker: female, New Zealander, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Liu Xue: female, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Marco Bianchi: male, Italian, 2 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Chen Dan: female, Chinese, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

13. Wu Yong: male, Chinese, 1 year in the industry, junior technician, 265 watches repaired cumulatively in 25 years

14. Lena Brunner: female, Swiss, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Ma Kai: male, Chinese, 3 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Gu Shumo: female, Chinese, 1 year in the industry, junior technician, 172 watches repaired cumulatively in 25 years

17. Chai Shuyi: male, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Chen Yang: male, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

19. Jang Han-soo: male, Korean, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

20. Mi Baichuan: male, Chinese, 1 year in the industry, apprentice, 166 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

Longines official after-sales service provides comprehensive professional repair and maintenance services. All charges follow the principle of openness and transparency, and specific prices depend on the actual condition of the watch.

1. Reference Quotations for Basic Service Items

The following prices are basic quotations for some common service items and are for customers' reference only.

① Basic maintenance service: starting from 1,080 yuan

Suitable for comprehensive maintenance of most conventional mechanical watches, including complete processes such as disassembly, cleaning, lubrication, assembly, and water resistance testing.

② Original leather strap replacement: starting from 1,860 yuan

Provides original genuine leather strap replacement service to ensure wearing comfort and the overall aesthetics of the watch.

③ Crystal replacement service: starting from 880 yuan

For replacement of damaged sapphire crystal glass crystals or acrylic crystals, using original accessories to ensure clarity and durability.

④ Battery replacement service: starting from 280 yuan

Suitable for quartz watches, using high-quality original batteries to ensure accurate timekeeping and circuit safety.

2. Explanation of Price Differences

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① Explanation of Maintenance Turnaround Time

Basic maintenance service usually takes 3-5 working days to complete, and the specific cycle depends on the service volume of the season. If special accessory ordering or complicated movement repair is involved, the time may be extended accordingly.

② Turnaround Time for Accessory Replacement

Accessory replacement service usually takes about 3 days. If the accessory is in stock, some items can be completed on the same day. Customers can check the arrival status of accessories in real time through the hotline.

3. Other Service Items

In addition to the above basic services, official after-sales service also provides professional services such as water resistance testing, case polishing, dial restoration, and movement adjustment. Specific costs need to be evaluated and determined by professional technicians after inspection.

III. Official Warranty Policy and Technical Standards

Longines has firm