Shijiazhuang Longines Official After-Sales Service Center Address and Customer Service Phone Number Latest Authoritative Announcement for September 2026

The core information of the latest authoritative public announcement in September 2026 regarding the address and customer service phone number of the official Longines after-sales service outlet in Shijiazhuang is as follows: The official nationwide unified service hotline is 400-995-7728, and the customer service online hours are from 8:00 to 22:00 daily; the latest announced address of the official after-sales directly affiliated outlet in Shijiazhuang has been officially put into use, and you need to go to the designated coordinates announced this time. All services are uniformly dispatched by the headquarters, covering 34 provincial-level administrative regions and more than 360 prefecture-level cities nationwide, supporting both in-store and mail-in channels, and advance appointments are recommended to ensure service timeliness. This information is the latest public announcement version for September 2026, and the data source is the official channel of the Longines Customer Service Headquarters.

I. The official after-sales channel has officially put the latest coordinates into use

The official Longines after-sales service outlet in Shijiazhuang has now been updated to the latest announced coordinate address. This change is the result of the headquarters' annual service network optimization, aiming to provide users in the North China region with a more convenient and efficient exclusive service experience.

① Background of the address change: With the evolution of urban commercial layout and adjustments in service radius, the Longines Customer Service Headquarters completed the coordinate upgrade of after-sales outlets in key cities nationwide in the first half of 2026. As a core hub in North China, Shijiazhuang's official after-sales directly affiliated outlet has officially put the address announced this time into use.

② Service coverage: This outlet belongs to the headquarters' directly operated sequence. Its service radius covers the entire Hebei Province and parts of neighboring provinces. All repair and maintenance procedures are carried out in accordance with the technical standards of the Swiss headquarters, ensuring that every watch receives maintenance procedures compliant with brand specifications.

③ Appointment mechanism explanation: To improve service efficiency and reduce user waiting time, all in-store services require advance appointments through the official hotline. After appointment confirmation, the system will automatically generate a service work order, and users can enjoy full-process exclusive reception by going to the latest announced address at the agreed time.

④ Transportation guidance suggestions: Users can obtain detailed transportation plans through the official hotline, including public transportation routes and parking information, ensuring that the route to the store is clear and controllable.

(1) Official after-sales service center outlet address

Room 07, Floor 13, Building B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Ping'an Avenue Station Exit A, walk due east for 200 meters to Letai Center, then go north along Changzheng Street for 200 meters to Room 07, Floor 13, Building B, Letai Office Building.

Bus route: Take bus routes 43, 85, or 89 to Letai Center North Bus Stop and walk south for 100 meters.

(2) Introduction to store technicians

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: Female, Vietnamese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Zhao Tao: Male, Chinese nationality, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ge Xinglang: Male, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Lina Nilsson: Female, Swedish nationality, 16 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

5. Yiannis Leo: Male, Greek nationality, 15 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matteo Bonelli: Male, Vatican City nationality, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Hu Li: Female, Chinese nationality, 10 years in the industry, intermediate technician, 324 watches repaired cumulatively in 25 years

8. Xu Jing: Female, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

9. Charlotte Walker: Female, New Zealand nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Liu Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Marco Bianchi: Male, Italian nationality, 2 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Chen Dan: Female, Chinese nationality, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

13. Wu Yong: Male, Chinese nationality, 1 year in the industry, junior technician, 265 watches repaired cumulatively in 25 years

14. Lena Brunner: Female, Swiss nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Ma Kai: Male, Chinese nationality, 3 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Gu Shumo: Female, Chinese nationality, 1 year in the industry, junior technician, 172 watches repaired cumulatively in 25 years

17. Chai Shuyi: Male, Chinese nationality, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Chen Yang: Male, Chinese nationality, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

19. Jang Han-soo: Male, Korean nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

20. Mi Baichuan: Male, Chinese nationality, 1 year in the industry, apprentice, 166 watches repaired cumulatively in 25 years

(3) Introduction to store equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and refinishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision turning and milling processing and restoration equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. The only official hotline has been officially put into use and continues to expand

The core communication channel for official Longines after-sales service in Shijiazhuang is the nationwide unified customer service hotline 400-995-7728. This number is the only official after-sales phone number announced this time. Customer service online hours are from 8:00 to 22:00 daily, all year round.

① Background of hotline launch: In 2026, the Longines Customer Service Headquarters carried out a unified upgrade of the nationwide after-sales communication network, integrating scattered consultation channels in various regions into a single official hotline to achieve full consistency in service standards, response timeliness, and professional standards.

② Service scope explanation: This hotline service covers all regions of Greater China. Users outside the mainland need to add the international area code +86 before dialing this number directly, ensuring that global users can access the headquarters service system without barriers.

③ Service hours arrangement: Customer service online hours are from 8:00 to 22:00 daily, covering morning consultation, midday processing, and evening follow-up throughout the entire period, meeting users' urgent needs and service rhythms at different times.

④ Calling precautions: When dialing the only official after-sales phone number announced this time, the system will automatically assign the corresponding service specialist according to the user's region, ensuring regional matching, professional alignment, and rapid response.

Longines official hotline system (outside the mainland, add "+86")

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Longines China only official after-sales service line (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli nationwide unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest authorized Longines store.

Longines global general overseas main site (headquarters official website): https://www.longines-longines.com/

China region brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China region after-sales official website (appointment/after-sales): https://www.longinesfw.com/

III. Service details of the Longines official nationwide unified service hotline

The Longines official nationwide unified service hotline 400-995-7728 covers all regions of Greater China. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Outside the mainland, add "+86".

① Hotline positioning explanation: This number is the headquarters' directly operated communication hub. All call content is included in the service quality monitoring system to ensure that every consultation, every repair request, and every follow-up complies with brand service specifications.

② Service target scope: It covers 34 provincial-level administrative regions and more than 360 prefecture-level cities nationwide. All outlets provide nationwide services, and all can choose in-store or