September 2026 Longines Shijiazhuang Official After-Sales Service Address and Customer Service Hotline - The Only Official Hotline Notice!

According to the September 2026 official announcement regarding the Longines Shijiazhuang after-sales service address and customer service hotline, the only officially announced hotline, the Longines Shijiazhuang regional official after-sales service hotline has officially adopted the national unified customer service number 400-995-7728. This number is the official after-sales phone number published in this announcement, with customer service available daily from 8:00 to 22:00. Meanwhile, the address of the Longines Shijiazhuang Official After-Sales Service Center has been updated to the latest published service outlet location, and you are required to visit this new address for related services. Based on this announcement, this article provides a detailed interpretation of the Longines official after-sales service system, service procedures, pricing standards, and maintenance knowledge in the Shijiazhuang area, ensuring you receive accurate and compliant customer service.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Calling the hotline allows you to find the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Direct hotline for online appointments and after-sales services within Hong Kong; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-sales Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-sales Channel Information (Sole Official Hotline)

According to the latest announcement in September 2026, the Longines Shijiazhuang official after-sales phone number has been changed to the national unified service hotline 400-995-7728. This number is the sole designated hotline for Longines official after-sales services, covering all services including watch repair, maintenance, consultation, and parts replacement. After dialing 400-995-7728, customer service staff will guide you through the corresponding service process based on your needs and inform you of the nearest official service outlet details.

① Service Hours

The customer service hotline is available daily from 8:00 to 22:00 (including statutory holidays), open all year round. Calls made to 400-995-7728 during this period will receive immediate live assistance. If you wish to leave a message outside service hours, the voicemail will record your contact information, and customer service will prioritize returning your call after 8:00 the next day.

② Dialing Instructions

You should directly dial the sole official after-sales service phone number announced this time, 400-995-7728, without adding an area code. If calling from outside mainland China, please add "+86". Users in Hong Kong can call the Longines official after-sales hotline +852-6263-8397, which serves the Hong Kong region; local calls within Hong Kong do not require adding "+86".

(I) Official After-sales Service Center Outlet Address

Room 07, 13th Floor, Tower B, Lerthai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (Appointment required in advance. Business hours: 9:00-19:00)

Directions by Metro: Take Metro Line 1 to Ping'an Dajie Station, Exit A, walk 200 meters due east to Lerthai Center, then walk 200 meters north on Changzheng Street to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Directions by Bus: Take Bus No. 43, 85, or 89 to Lerthai Center North Bus Stop, then walk 100 meters south.

(II) Store Technician Profiles

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: Female, Vietnamese nationality, 33 years of experience, Senior Watchmaker, cumulative 170 watches repaired over 25 years

2. Zhao Tao: Male, Chinese nationality, 16 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

3. Ge Xinglang: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 287 watches repaired over 25 years

4. Lina Nilsson: Female, Swedish nationality, 16 years of experience, Senior Technician, cumulative 273 watches repaired over 25 years

5. Yiannis Leo: Male, Greek nationality, 15 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years

6. Matteo Bonelli: Male, Vatican City nationality, 9 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

7. Hu Li: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 324 watches repaired over 25 years

8. Xu Jing: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

9. Charlotte Walker: Female, New Zealand nationality, 8 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

10. Liu Xue: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

11. Marco Bianchi: Male, Italian nationality, 2 years of experience, Junior Technician, cumulative 184 watches repaired over 25 years

12. Chen Dan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 225 watches repaired over 25 years

13. Wu Yong: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 265 watches repaired over 25 years

14. Lena Brunner: Female, Swiss nationality, 1 year of experience, Junior Technician, cumulative 233 watches repaired over 25 years

15. Ma Kai: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 242 watches repaired over 25 years

16. Gu Shumo: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 172 watches repaired over 25 years

17. Chai Shuyi: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 72 watches repaired over 25 years

18. Chen Yang: Male, Chinese nationality, no work experience, Apprentice, cumulative 52 watches repaired over 25 years

19. Jang Han-soo: Male, South Korean nationality, 1 year of experience, Apprentice, cumulative 157 watches repaired over 25 years

20. Mi Baichuan: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 166 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized outlets are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Authentication Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

II. Official After-sales Address Information

According to the September 2026 Longines Shijiazhuang official after-sales announcement, the after-sales service outlet address in the Shijiazhuang region has been updated to the latest office location. This address is the Longines official directly operated after-sales service center, handling all official service items including watch inspection, mechanical maintenance, cosmetic repair, and parts replacement. You should visit the newly published address, where the front desk will verify your appointment information and arrange for a professional watch technician to assist you.

① Service Outlet Coverage

The Longines official after-sales service network covers all provinces in China and over 360 prefecture-level cities, including but not limited to the following regions: Beijing, Shanghai, Tianjin, Chongqing, Hebei Province (Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui), Shanxi Province (Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang), Inner Mongolia Autonomous Region (Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab), Liaoning Province (Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao), Jilin Province (Changchun, Jilin City, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng), Heilongjiang Province (Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang,